Online Help Desk
Help Desk Online is a fully
automated web based help desk. As soon as you replace your support email link
with Help Desk Online you will be in full control over your customer support operations:
| 1. no more overlooked service
requests buried in overloaded mailbox |
| 2. no more service requests
assigned to several employees at once |
| 3. no more service requests
stuck forever while waiting for additional info from another department |
| 4. no more (well, significantly
less) disgruntled customers |
We will also be adding a
module, which will enable you to choose the creation of FAQ's from questions or
services requested through the online help desk. This is in the works and should
be ready by the end of August 2002.
Please see below online
helpdesks set up for our clients:
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